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Position Summary


  • Manningtree Hawthorn Retirement Village, casual position based in Hawthorn 
  • Join one of Victoria’s leading aged care and independent living providers in one of the fastest growing industries
  • Reputable and innovative values based organisation

About the role:

A rewarding opportunity exists for an experienced customer service professional to provide a high quality customer experience for our residents in a supportive team environment.

About you:

You are passionate about what you do and want to make a difference in the lives of our residents, to support them to live life to their full potential.

This is the place for you if you have:

  • Customer service experience in hospitality, retail or other industry
  • Exceptional interpersonal and communication skills
  • A person-centred and customer focused approach
  • Proficiency in the Microsoft Office suite
  • Availability to increase your hours – pick up extra shifts when they are available 
  • A commitment to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
  • Thrive in a team and also appreciate the one to one interactions
  • A willingness to work within the ethos of the Uniting Church

You will need:

  • Full Australian working rights and a current police records check (or be willing to undertake this process)
  • A current flu vaccination and be prepared to meet this annual requirement 

About Us:

At Uniting AgeWell we promote and support our people to be their BEST and give their BEST so they can help our communities to live well with choice and peace of mind.  This is underpinned by our Values and Customer Promise and Charter.

  • Be a part of a values based organisation
  • Work in your local community and make a difference to the lives of our residents/clients
  • Career pathways, education and training opportunities
  • Benefits, including salary packaging
  • A mandatory annual flu vaccination is provided

Our story:

At Uniting AgeWell (UA), our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 2,900 staff and 600 volunteer staff are committed to high quality services and care.

If you are inspired to make a positive difference and would like to be considered for this opportunity, please complete your online application by 3rd December.

We look forward to hearing from you!

Selection Criteria
  • Essential : Are you willing to meet the requirement for a mandatory annual flu vaccination?
  • Essential : Please tell us how you ensure our clients/residents receive excellent customer service
  • Essential : Please describe your experience in administration including computer skills.
  • Essential : What does working within the ethos (values) of the Uniting Church mean to you?
Position Description
Concierge PD FINAL.pdf
Application Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.
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